Business Performance Management Programs, Whitewater Group

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	“There are no ordinary jobs. There are only people who insist on performing them in ordinary ways.” — Harry Beckwith, “The Invisible Touch” FOCUSED BUSINESS PERFORMANCE MANAGEMENT PROGRAMS Managing performance heads the list of corporate imperatives. Whitewater Group's business performance programs help organizations acquire and develop the human capabilities needed to implement performance plans. Implement strategic thinking through business planning initiatives like the One Page Plan, email efficiency management from Get Control and unique business performance programs from TRACOM. How do we address performance challenges? We work with organizations to link strategy with performance. We start by identifying the skills necessary to deliver the strategy. Next, we use exceptional assessment tools to baseline performance. Then we implement client-specific tools and processes — including formal and informal performance management training, coaching and reinforcement. And we measure the performance against the baseline. Tools and Processes Get Control of Blackberry Get Control of Email Get Control of iPad and iPhone Get Control of Meetings Get Control of Time Management The One Page Business Plan Strategic Focusing Measurement & Feedback Customer Contact Styles Report Occupational Personality Questionnaire Sales Selection Report Team Impact Report Knowledge Skills and Abilities Critical Thinking The Innovator TOOLS AND PROCESSES Get Control of Blackberry The workplace has changed. Email has become our #1 communication tool, and remote employees increasingly use their BlackBerry Smart phones to get work done. However, most professionals only use a fraction of their smart phone's productivity features. The Get Control! of BlackBerry Seminar is a fast, fun, and effective way to upgrade every colleague's BlackBerry skills. Download Fact Sheet (pdf file) Get Control of Email The average professional is literally "drowning" in email. This innovative program helps employees cut email time by 20 percent and communicate more effectively. When email is clear, concise and actionable, productivity soars and far-reaching goals can be attained. Download Fact Sheet (pdf file) GET CONTROL OF iPAD and Iphone Overwhelmed by iPhone email, interruptions, and misunderstandings? Eager to save time and get more done? Want to learn iPad tricks and tricks? You are not alone. The vast majority of iPhone and iPad users are finding it more and more difficult to mamange the avalanche of information flowing through their lives. Learn how to regain lost time by mastering the short cuts and tools availble to get the most out of these innovative devices. Get Control of Meetings Are your people overwhelmed by meetings? Is your organization looking for ways to reduce costs? Meetings now consume 30-40% of the average professional's day. Remarkably, a third of this time is wasted. 62% of all meetings lack a clearly stated objective and agenda and almost half of all professionals rate the quality of meetings at their organization as fair to poor. The good news? Get Control of Meetings Seminar boosts meeting results while dramatically lowering costs. Download Fact Sheet (pdf file) GET CONTROL OF TIME MANAGEMENT Warning! There is no fluffy, protracted discussion of values during this extremely practical, results-driven seminar. At the outset, participants discuss the frictioin points that impede their personal prodcutivity. The content is then adjusted to address specific needs. The course exposes 5 Time Management Myths. Next, 5 new Time Mnagement Pillars are introduced. Participants discover a new approach to completing shorter more easily completed task lists. The One Page Business Plan The One Page Business Plan is an innovative approach to business planning that captures the essence of any business, project or program on a single page using key words and short phrases. Most companies use the process to create not only the company's overall plan, but to create a plan for each supporting department, project and program. Its structure helps groups of people agree on and align around a set of strategies and objectives — and then effectively implement those plans. Download Fact Sheet (pdf file) Strategic Focusing with The innovator The dynamics of any meeting may differ slightly, but one thing remains true: it's difficult to get full participation and productivity from everyone. And when decisions must be made, prioritizing and reaching consensus can be time consuming and frustrating. We use a group decision-support system to quickly help participants focus their collective energy. In the process, they identify opportunities that provide the greatest payoff for the actions taken. Download Fact Sheet (pdf file) MEASUREMENT & FEEDBACK Customer Contact Styles Report This is a work styles assessment for entry-level sales, call center or client services staff. The tool: increases the probability that the right people will be selected decreases hiring costs and improves efficiency identifies hidden reasons for weak performance enables a customized, effective development strategy Download Fact Sheet (pdf file) Occupational Personality Questionnaire This report, used in the selection process, is designed to provide businesses with information on the aspects of an individual's behavioral style that will impact their performance in the workplace. The results provide a behavioral snapshot of a person before they start working — helping to understand how they will fit into a team or their leadership style. Download Fact Sheet (pdf file) Sales Selection Report This report helps companies identify, hire and develop top-performing sales professionals. By measuring three facets of performing in a sales position — Sales Foundations, Sales Motivations and Sales Cycle factors — the report uncovers information that is critical to effectively recruit or develop salespeople. Download Fact Sheet (pdf file) Team Impact Report The Team Impact Reports reveal a team's capacity to complete the full gamut of activities that lead to successful results. A clear view of a team's strengths and weaknesses give organizations the insight and information needed to build and manage effective teams. Download Fact Sheet (pdf file) KNOWLEDGE SKILLS AND ABILITIES Critical Thinking Participants in the Critical Thinking workshops improve their ability to think clearly and to communicate their thinking to others. Participants learn to identify issues, set priorities, and then apply the appropriate thinking processes for full resolution. Tools include: concern analysis, root cause analysis, decision-making, planning and risk assessment. Download Fact Sheet (pdf file) The Innovator The Innovator is a group decision-support system utilizing group polling software, audience response keypads, and distinctive group process facilitation to provide immediate and anonymous feedback involving all members of the audience. The Innovator gives participants the ability to see their level of consensus, quickly prioritize issues, and anonymously generate feedback about proposed actions. Download Fact Sheet (pdf file)

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